Case-Mate Jelly Tote Something Navy Twilly

Southern Taters Return Policy

Thank you for shopping with Southern Taters! Please read our return policy carefully before placing your order.

💬 Need to Return Something?

• Use our Returns Portal: Here
  
• You can also use our our Pre-Loved BST group, where you can safely sell items you no longer want or that are past the return window.
  

🔁 Returns & Exchanges

• ALL SALES ARE FINAL. We only offer store credit, no refunds.
  
• items must be unworn, unwashed, with original tags and packaging.
  
• You must report any defects within 7 days of receiving your order using the return portal, and return it within 7 days of approval.
  
• If a replacement is in stock, we’ll send it. If not, we’ll issue store credit.
  
• Used, washed, or altered items are not returnable.
  

❗Important Notes

• Personalized items are not returnable or exchangeable.
  
• Sale or discounted items are final sale – no returns, exchanges, or credits, even if defective.
  
• Please double check sizes before checking out. We can’t change or edit orders once placed.
  

📨 Shipping & Orders

• Do not combine ready-to-ship and preorder items. Your order will ship only when everything is ready.
  
• To split shipping, email us. Extra shipping fees will apply.
  
• Shipping fees are non-refundable. Customer covers return shipping.
  
• if your address changes, email us before it ships. You're responsible for reshipping fees if it's returned.
  

📦 Lost or Stolen Packages

• We’re not responsible for packages lost or stolen by USPS.
  
• We recommend adding shipping insurance at checkout for protection.
  

🕒 Preorders & Delays

• Preorders take at least 3+ months from the order date to ship.
  
• Shipping dates may change due to delays beyond our control (weather, supplier issues, etc.).
  
• Updates are posted in our Facebook group – please stay connected there!
  

📬 Return Shipping Instructions

1. Use the return portal and confirm eligibility.
   
2. Include a copy of your order confirmation in the return.
   
3. Write your order number on the outside of the box.
   
4. Ship to:
   

Southern Taters – Returns Dept.
ORDER # _________
3006 Catherine Street
Morgan City, LA

⏳ Returns are processed within 1–5 business days after we receive them.

If your return does not meet the requirements, it will not be refunded or returned to you.

Thanks for understanding and supporting our small business!